About the Company Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time. We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC firms and angel investors. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow. 

Tech Support Responsibilities/Activities:

·       Acts as the first point of contact for operational issues, queries, and basic technical troubleshooting.

·       Works on day-to-day problem-solving, data management, and system-level monitoring.

·       Attend calls from end users regarding any issues.

·       Understand the queries/issues raised by the users.

• Ask standard questions to gather necessary information.
• Raise a ticket for the reported issue.
• Make the best effort to identify the appropriate L2 personnel to whom the ticket should be assigned.
• Follow up on the ticket until the issue is resolved and the ticket is closed.
• Comes from Operations background and can provide additional generic support required by the bank.
• Once the support resource becomes knowledgeable on certain issues, they may attempt to resolve queries on the call itself, aiming for First Time Resolution (FTR).

Work Location: Kolkata (Work from office)

Expected Experience: 1 to 2 years of experience in tech operations and support functions.